Our Delivery Policies


DELIVERY PROCESSING TIME: Orders are only packaged and shipped on weekdays. Orders received by 11AM (Monday-Friday) are typically processed the same day. Orders received after 11AM are normally processed the next business day. Orders can take anywhere from 2 to 5 business days to arrive depending on your location. We only ship to Canadian addresses.

SHIPPING FEES: Canada wide Free shipping on orders over $50. Flat Shipping fee of $9.99 on orders less than $50. PRODUCT DISCLAIMER: While great care has been taken to ensure accuracy of all prices, descriptions, and images, Beauty Supply Outlet reserves the right to correct errors or misprints, and adjust prices accordingly.

USE AND FITNESS OF PRODUCT: Beauty Supply Outlet will not be liable for any product sold that has been damaged, rendered defective, or from any injury suffered as a result of accident, misuse, abuse, improper or inadequate maintenance of the product, or by any operation outside the normal usage parameters as described in the user instructions shipped with the product, or any other external cause.

Our Exchange Policy


CUSTOMER EXCHANGE POLICY: Beauty Supply Outlet guarantees guest satisfaction on the products and styling tools we sell. Purchases are able to be exchanged within 14 days of the receipt of the product as outlined below. Please note that we do not offer refunds, Exchanges only.

Please send us an email at beautysupplyoutletonline@gmail.com .Include the order number and details of the product that you would like to exchange and the replacement that you would like to receive. Clearance items are final sale. Returns costs are the responsibility of the purchaser. You will receive an email with a tracking number once we process your order for delivery.

LIQUIDS: All liquids may be exchanged only, provided that the exchange is made within 14 days of original purchase date and is accompanied by proof of purchase, such as a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift*) and liquid must have a minimum 2/3 full in original packaging. 

STYLING TOOLS: All styling tools may be exchanged only, provided that the return is made within 14 days of original purchase date, and is accompanied by proof of purchase such as a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift*). Please note that we are only able to accept the exchange if the styling tool as well as the packaging are in mint condition. 

DEFECTIVE STYLING TOOLS: Styling tools with a manufacturer defect may be exchanged within one year of original purchase date, provided they are accompanied by a receipt, or alternatively, if the customer's purchase history and contact information is on file. No exchanges will be given without proof of purchase.

HOME HAIR COLOUR: Unopened home hair colour items may be exchanged only, provided that the exchange is made within 14 days of the original purchase date and is accompanied by proof of purchase such as a receipt, or alternatively, if the customer’s purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift*). 

PERSONAL ITEMS: Personal items such as combs, brushes, nail products, polishes, cosmetics, hair accessories, hair extensions, and opened Home Hair Colour items are final sale and not exchangeable. 

SHIPPING EXCHANGES: To Exchange your product, please mail your product to : Beauty Supply Outlet 516 BRYNE DR UNIT D BARRIE ON L4N 9P6 and include your name, the order number and details of the exchanged product accompanied by the proof of purchase. Once we receive the product, we will apply the sum of the returned product towards the replacement that you have requested and will mail you the replacement you have chosen. You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please email us at beautysupplyoutletonline@gmail.com with any questions